Communication Configuration

Phone Numbers

This endpoint shows you all the phone numbers that exist in your organization and lets you rent new numbers.
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This endpoint shows you all the phone numbers that exist in your organization and lets you rent new numbers. It lets you label them and configure their settings.

There are a few types of phone numbers:

  • internal - the number is owned and controlled by Close.
  • external - the number is owned by you and can only be used for outbound Close calls as a caller ID (e.g. your company cell phone number).
  • virtual - the number is owned by you, but calls are routed to Close via BYOC.

Whether a phone number belongs to an individual user or to a group is determined by the is_group_number boolean. Learn more about group numbers.

If a phone number is a group number, it will list all participating users’ IDs in participants and all participating phone numbers in phone_numbers.