| 1 | { |
| 2 | "metrics": [ |
| 3 | { |
| 4 | "description": "The average duration of outbound calls made via the Predictive Dialer.", |
| 5 | "key": "calls.outbound.predictive_dialer.avg_duration", |
| 6 | "name": "Outbound Calls - Predictive Dialer Average Duration" |
| 7 | }, |
| 8 | { |
| 9 | "description": "The number of lost opportunities created for/assigned to a user.", |
| 10 | "key": "opportunities.lost.all.count", |
| 11 | "name": "Opportunities - Lost" |
| 12 | }, |
| 13 | { |
| 14 | "description": "The annualized value of won opportunities created for/assigned to a user.", |
| 15 | "key": "opportunities.won.all.sum_annualized_value", |
| 16 | "name": "Opportunities - Won - Annualized" |
| 17 | }, |
| 18 | { |
| 19 | "description": "The number of all sent emails.", |
| 20 | "key": "emails.sent.all.count", |
| 21 | "name": "Sent Emails - All Types" |
| 22 | }, |
| 23 | { |
| 24 | "description": "The total duration of regular outbound calls made.", |
| 25 | "key": "calls.outbound.regular.sum_duration", |
| 26 | "name": "Outbound Calls - Regular Total Duration" |
| 27 | }, |
| 28 | { |
| 29 | "description": "The number of all outbound calls made.", |
| 30 | "key": "calls.outbound.all.count", |
| 31 | "name": "Outbound Calls - All Types" |
| 32 | }, |
| 33 | { |
| 34 | "description": "The total duration of all outbound calls made.", |
| 35 | "key": "calls.outbound.all.sum_duration", |
| 36 | "name": "Outbound Calls - Total Duration" |
| 37 | }, |
| 38 | { |
| 39 | "description": "The number of external outbound calls.", |
| 40 | "key": "calls.outbound.external.count", |
| 41 | "name": "Outbound Calls - External" |
| 42 | }, |
| 43 | { |
| 44 | "description": "The number of regular outbound calls made.", |
| 45 | "key": "calls.outbound.regular.count", |
| 46 | "name": "Outbound Calls - Regular" |
| 47 | }, |
| 48 | { |
| 49 | "description": "The total duration of inbound calls made.", |
| 50 | "key": "calls.inbound.all.sum_duration", |
| 51 | "name": "Inbound Calls - Total Duration" |
| 52 | }, |
| 53 | { |
| 54 | "description": "The number of all received SMS messages.", |
| 55 | "key": "sms.received.all.count", |
| 56 | "name": "Received SMS - All Types" |
| 57 | }, |
| 58 | { |
| 59 | "description": "The average duration of inbound calls made.", |
| 60 | "key": "calls.inbound.all.avg_duration", |
| 61 | "name": "Inbound Calls - Average Duration" |
| 62 | }, |
| 63 | { |
| 64 | "description": "The number of emails sent by a sequence.", |
| 65 | "key": "emails.sent.sequences.count", |
| 66 | "name": "Sent Emails - Sequences" |
| 67 | }, |
| 68 | { |
| 69 | "description": "The average duration of outbound calls made via the Power Dialer.", |
| 70 | "key": "calls.outbound.power_dialer.avg_duration", |
| 71 | "name": "Outbound Calls - Power Dialer Average Duration" |
| 72 | }, |
| 73 | { |
| 74 | "description": "The average duration of all calls made.", |
| 75 | "key": "calls.all.all.avg_duration", |
| 76 | "name": "All Calls - Average Duration" |
| 77 | }, |
| 78 | { |
| 79 | "description": "The average duration of external outbound calls.", |
| 80 | "key": "calls.outbound.external.avg_duration", |
| 81 | "name": "Outbound Calls - External Average Duration" |
| 82 | }, |
| 83 | { |
| 84 | "description": "The number of leads created.", |
| 85 | "key": "leads.created.all.count", |
| 86 | "name": "Created Leads" |
| 87 | }, |
| 88 | { |
| 89 | "description": "The number of won opportunities created for/assigned to a user.", |
| 90 | "key": "opportunities.won.all.count", |
| 91 | "name": "Opportunities - Won" |
| 92 | }, |
| 93 | { |
| 94 | "description": "The number of outbound calls made via the Power Dialer.", |
| 95 | "key": "calls.outbound.power_dialer.count", |
| 96 | "name": "Outbound Calls - Power Dialer" |
| 97 | }, |
| 98 | { |
| 99 | "description": "The number of annual won opportunities created for/assigned to a user.", |
| 100 | "key": "opportunities.value_won.annual.count", |
| 101 | "name": "Opportunities - Won - Annual" |
| 102 | }, |
| 103 | { |
| 104 | "description": "The number of all sent SMS messages.", |
| 105 | "key": "sms.sent.all.count", |
| 106 | "name": "Sent SMS - All Types" |
| 107 | }, |
| 108 | { |
| 109 | "description": "The number of one-time lost opportunities created for/assigned to a user.", |
| 110 | "key": "opportunities.value_lost.one_time.count", |
| 111 | "name": "Opportunities - Lost - One Time" |
| 112 | }, |
| 113 | { |
| 114 | "description": "The total value of monthly won opportunities created for/assigned to a user.", |
| 115 | "key": "opportunities.value_won.monthly.sum_value", |
| 116 | "name": "Opportunities - Value Won - Monthly" |
| 117 | }, |
| 118 | { |
| 119 | "description": "The total value of annual lost opportunities created for/assigned to a user.", |
| 120 | "key": "opportunities.value_lost.annual.sum_value", |
| 121 | "name": "Opportunities - Value Lost - Annual" |
| 122 | }, |
| 123 | { |
| 124 | "description": "The number of all incoming emails.", |
| 125 | "key": "emails.received.all.count", |
| 126 | "name": "Received Emails - All Types" |
| 127 | }, |
| 128 | { |
| 129 | "description": "The leads that have been contacted via a call, email or SMS.", |
| 130 | "key": "leads.contacted.all.count", |
| 131 | "name": "Contacted Leads" |
| 132 | }, |
| 133 | { |
| 134 | "description": "The number of emails sent by a sequence that have a reply.", |
| 135 | "key": "emails.sent.sequences_with_reply.count", |
| 136 | "name": "Sent Emails - Sequences with Reply" |
| 137 | }, |
| 138 | { |
| 139 | "description": "The number of inbound calls made.", |
| 140 | "key": "calls.inbound.all.count", |
| 141 | "name": "Inbound Calls - All Types" |
| 142 | }, |
| 143 | { |
| 144 | "description": "The number of outgoing emails of all types that have been opened by the recipient.", |
| 145 | "key": "emails.opened.all.count", |
| 146 | "name": "Opened Emails - All Types" |
| 147 | }, |
| 148 | { |
| 149 | "description": "The number of opportunities created by a user.", |
| 150 | "key": "opportunities.created.all.count", |
| 151 | "name": "Opportunities - Created" |
| 152 | }, |
| 153 | { |
| 154 | "description": "The average duration of regular outbound calls made.", |
| 155 | "key": "calls.outbound.regular.avg_duration", |
| 156 | "name": "Outbound Calls - Regular Average Duration" |
| 157 | }, |
| 158 | { |
| 159 | "description": "The number of emails sent by a sequence that do not have a reply.", |
| 160 | "key": "emails.sent.sequences_without_reply.count", |
| 161 | "name": "Sent Emails - Sequences without Reply" |
| 162 | }, |
| 163 | { |
| 164 | "description": "The number of outbound calls made via the Predictive Dialer.", |
| 165 | "key": "calls.outbound.predictive_dialer.count", |
| 166 | "name": "Outbound Calls - Predictive Dialer" |
| 167 | }, |
| 168 | { |
| 169 | "description": "The annualized value of lost opportunities created for/assigned to a user.", |
| 170 | "key": "opportunities.lost.all.sum_annualized_value", |
| 171 | "name": "Opportunities - Lost - Annualized" |
| 172 | }, |
| 173 | { |
| 174 | "description": "The number of monthly won opportunities created for/assigned to a user.", |
| 175 | "key": "opportunities.value_won.monthly.count", |
| 176 | "name": "Opportunities - Won - Monthly" |
| 177 | }, |
| 178 | { |
| 179 | "description": "The number of annual lost opportunities created for/assigned to a user.", |
| 180 | "key": "opportunities.value_lost.annual.count", |
| 181 | "name": "Opportunities - Lost - Annual" |
| 182 | }, |
| 183 | { |
| 184 | "description": "The number of opportunities created for/assigned to a user.", |
| 185 | "key": "opportunities.created_for.all.count", |
| 186 | "name": "Opportunities - Created For" |
| 187 | }, |
| 188 | { |
| 189 | "description": "The total duration of outbound calls made via the Predictive Dialer.", |
| 190 | "key": "calls.outbound.predictive_dialer.sum_duration", |
| 191 | "name": "Outbound Calls - Predictive Dialer Total Duration" |
| 192 | }, |
| 193 | { |
| 194 | "description": "The total duration of all calls made.", |
| 195 | "key": "calls.all.all.sum_duration", |
| 196 | "name": "All Calls - Total Duration" |
| 197 | }, |
| 198 | { |
| 199 | "description": "The number of all calls made.", |
| 200 | "key": "calls.all.all.count", |
| 201 | "name": "All Calls - All Types" |
| 202 | }, |
| 203 | { |
| 204 | "description": "The number of monthly lost opportunities created for/assigned to a user.", |
| 205 | "key": "opportunities.value_lost.monthly.count", |
| 206 | "name": "Opportunities - Lost - Monthly" |
| 207 | }, |
| 208 | { |
| 209 | "description": "The total duration of outbound calls made via the Power Dialer.", |
| 210 | "key": "calls.outbound.power_dialer.sum_duration", |
| 211 | "name": "Outbound Calls - Power Dialer Total Duration" |
| 212 | }, |
| 213 | { |
| 214 | "description": "The total value of one-time lost opportunities created for/assigned to a user.", |
| 215 | "key": "opportunities.value_lost.one_time.sum_value", |
| 216 | "name": "Opportunities - Value Lost - One Time" |
| 217 | }, |
| 218 | { |
| 219 | "description": "The average duration of all outbound calls made.", |
| 220 | "key": "calls.outbound.all.avg_duration", |
| 221 | "name": "Outbound Calls - Average Duration" |
| 222 | }, |
| 223 | { |
| 224 | "description": "The total value of monthly lost opportunities created for/assigned to a user.", |
| 225 | "key": "opportunities.value_lost.monthly.sum_value", |
| 226 | "name": "Opportunities - Value Lost - Monthly" |
| 227 | }, |
| 228 | { |
| 229 | "description": "The total duration of external outbound calls.", |
| 230 | "key": "calls.outbound.external.sum_duration", |
| 231 | "name": "Outbound Calls - External Total Duration" |
| 232 | }, |
| 233 | { |
| 234 | "description": "The number of one-time won opportunities created for/assigned to a user.", |
| 235 | "key": "opportunities.value_won.one_time.count", |
| 236 | "name": "Opportunities - Won - One Time" |
| 237 | }, |
| 238 | { |
| 239 | "description": "The total value of annual won opportunities created for/assigned to a user.", |
| 240 | "key": "opportunities.value_won.annual.sum_value", |
| 241 | "name": "Opportunities - Value Won - Annual" |
| 242 | }, |
| 243 | { |
| 244 | "description": "The total value of one-time won opportunities created for/assigned to a user.", |
| 245 | "key": "opportunities.value_won.one_time.sum_value", |
| 246 | "name": "Opportunities - Value Won - One Time" |
| 247 | }, |
| 248 | { |
| 249 | "description": "The number of outgoing emails sent by a sequence that have been opened by the recipient.", |
| 250 | "key": "emails.opened.sequences.count", |
| 251 | "name": "Opened Emails - Sequences" |
| 252 | } |
| 253 | ] |
| 254 | } |
