As we make changes to our API, we’ll publish below. Changes to the product itself will be published on Product Updates.
WhatsApp Messages API
We have added support for WhatsApp Messages as a new activity type. This allows integration partners to sync WhatsApp messages into Close, enabling viewing of ongoing WhatsApp conversations within the CRM.
Important: WhatsApp messages can only be synced into Close for viewing and tracking purposes. Close does not send WhatsApp messages directly - actual sending must be done through WhatsApp apps or other third-party WhatsApp platforms.
The new API includes:
- Support for syncing inbound and outbound WhatsApp messages
- File attachment capabilities (up to 25MB total per message)
- Integration links to connect back to external systems
- Thread support via the
response_to_idfield to track message replies
We also introduced new events activity.whatsapp_message.created,
activity.whatsapp_message.updated, and activity.whatsapp_message.deleted,
which you can subscribe to using
webhooks.
